THE DIRECTIONAL SPOUT THAT WAS SUPPOSED TO TURN ON OUR FAUCET BECAME PRGRESSIVELY HARDER TO TURN UNTIL IT FINALLY FROZE. I FOUND MY INSTALLATION INSTRUCTIONS AND CALLED AND WAS TOLD I NEEDED NEW "O" RINGS, WHICH THEY SENT TO ME. I THEN FOLLOWED THE INSTRUCTIONS FROM THEIR "CRACK (READ 'CRACKPOT')" STAFF, AND USING THE DIAGRAMS IN THE MANUAL, ATTEMPTED WHAT THEY TOLD ME WAS A SIMPLE JOB OF REPLACING THE "O" RINGS. I SPOKE WITH ABOUT 4-5 "TECHNICIANS" AT DELTA. SPENT THREE HOURS TRYING TO FOLLOW THEIR DIRECTIONS. I CLEANED THE PARTS IN VINIGAR AS THEY SUGGESTED, THEN CLEANED THOSE PARTS IN WATER TO WASH AWAY THE VINIGAR SO AS NOT TO EFFECT THE "O" RINGS. I SCRUBBED THE INSIDE OF THE PARTS. IT WAS IMPOSSIBLE TO GET THE THING BACK TOGETHER. THE PLASTIC CONNECTOR ON THE DISPENSOR END WOULD NOT PASS THROUGH THE SPACE THEIR GENIUSES HAD DESIGNED SO THAT I COULD NOT GET THE HOSE BACK IN PLACE. I WORKED ON THAT FOR AT LEAST AN HOUR AND A HALF. IN ALL, THE TIME OF THE TORTURE RAN TO THREE HOURS. THE "O" RING THEY SENT ME TO FIX A STUCK PIECE BROKE. WHEN I TOOK THE "O" RINGS OUT, IT MOVED EASILY, BUT I WAS UNABLE TO GET THE HOSE UP THE HOLE. A SUPERVISIOR WAS SUPPOSED TO CALL ME BACK, BUT OF COURSE NEVER DID. THEY TOLD ME I WOULD BE ON HOLD FOR 3 MINUTES. AFTER 20 MINUTES, NO ONE ANSWERED. THEY ARE SPECIALISTS AT SAYING "I'M SORRY" BUT UNCARING, COLD, ROBOTIC TELEPHONE ANSWERS WHO COULD NOT SCREW IN A LIGHT BULB, ESPECIALLY THE ONE THAT IS MISSING FROM THEIR CRANIAL CAVITIES. I HAVE REPAIRED VCRS, AUTOMOBILES, PLUMBING, AND SCORES OF MECHANICAL DEVISES, PLUS BEFORE I RETIRED, I WAS A SURGEON. I AM EXCEPTIONALLY COMPETENT TO REPAIR AND MAKE COMMENTS ON THIS SITUATION. BEWARE OF DELTA FAUCETS AND THEIR "SUPPORT" TEAM. IF YOU WANT THE HOSE UP YOUR HOLE, THEN BUY A DELTA. I WILL NEVER BUY A DELTA AGAIN. THE SUPERVISOR WAS SUPPOSED TO CALL ME BACK AFTER HIS "BREAK" OF FIFTEEN MINUTES. HALF AN HOUR LATER HE HAD NEVER CALLED, AND THEIR OFFICE WAS CLOSED. THEY DID NOT CALL TODAY, AND I EXPECT NO CALLS TOMORROW. THEY ARE IRRESPONSIBLE PUNY MENTAL PYGMIES WHO COULD CARE LESS ABOUT WHAT THEY SELL, AND HOW IT WORKS. THEY TREAT THEIR WELL PAYING CUSTOMERS (THIS WAS NOT A CHEAP ITEM) LIKE HOI POLLOI THAT CAN BE IGNORED AND TOYED WITH, AS THEY, THE ELITE, LAUGH SILENTLY AT US, THE POOR SCHMUCKS (US, THE PAYING PUBLIC) WHO ARE HOODWINKED BY THEIR SLICK COMMERCIALS AND CORPORATE NON-CONCERN.AND SEEM TO ENJOY THE SUFFERING THEY CAUSE BY THE SEQUELAE OF THEIR LESS THAN MEDIOCRE DESIGN AND "SUPPORT." THEY SHOULD HAVE APOLOGISED AND OFFERED TO HAVE THIS FAUCET REPLACED BY A PLUMBER AT THEIR EXPENSE, WERE THEY A RESPONSIBLE AND WORTHY COMPANY. A BAND OF SHYSTERS, LIARS, AND LOOSERS ARE THEY. THEY SHOULD CHANGE THEIR NAME TO "SMELLTA" BECAUSE THE MIASMIC EMMINENCES THAT PERCULATE FROM THEIR ESSENCE OF OFFAL THAT PERMIATES THEIR POLICIES AND UNBENDING STUPIDITY. WHEN IGNORANCE GOES UP TO FORTY DOLLARS A BARREL, I WANT THE DRILLING RIGHTS TO THEIR HEADS. WHAT A COLLECTIVE BUNCH OF ANAL ORIFICES.

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