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MacBook Pro Keyboard Outage Caused by Leopard





Tag: apple , macbook , mac , book , pro , keyboard , trackpad , mouse , failed , failing , leopard , os , 10.5

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This is a short video detailing what happens to certain MacBook Pro keyboards after updating to OS 10.5.This is NOT a hardware issue. The keyboard itself is not failing. This is some kind of USB driver/firmware issue that happens most commonly when the notebook is put to sleep and then woken up.For some people, restarting after sleep fixes the problem until the next time the notebook is put to sleep.Some people, like myself, the problem has become much worse. My keyboard randomly stops working and most of the time a restart will not fix it. I can leave the computer off for several hours and the keyboard/trackpad will begin working again, only to die about 30 minutes or so later.I left this notebook off for about 18 hours before filming this. I filmed it right before I packed my MBP up to go to Apple. Maybe they'll replace my motherboard or something to one thats not affected by this bug.After you getthis bug, there's not a lot you can do. Resetting the PRAM and SMU does not work. A fresh install of either 10.4 or 10.5 does not work either.Apple recently releases a software update to address this, but it did not work on the vast majority of the people having this problem. When I called Apple up to set up my repair, the tech told me that it was still being looked in to and that Apple had no idea what was causing the problem.
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This is a short video detailing what happens to certain MacBook Pro keyboards after updating to OS 10.5.This is NOT a hardware issue. The keyboard itself is not failing. This is some kind of USB driver/firmware issue that happens most commonly when the notebook is put to sleep and then woken up.For some people, restarting after sleep fixes the problem until the next time the notebook is put to sleep.Some people, like myself, the problem has become much worse. My keyboard randomly stops working and most of the time a restart will not fix it. I can leave the computer off for several hours and the keyboard/trackpad will begin working again, only to die about 30 minutes or so later.I left this notebook off for about 18 hours before filming this. I filmed it right before I packed my MBP up to go to Apple. Maybe they'll replace my motherboard or something to one thats not affected by this bug.After you getthis bug, there's not a lot you can do. Resetting the PRAM and SMU does not work. A fresh install of either 10.4 or 10.5 does not work either.Apple recently releases a software update to address this, but it did not work on the vast majority of the people having this problem. When I called Apple up to set up my repair, the tech told me that it was still being looked in to and that Apple had no idea what was causing the problem.

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